Text-to-9-1-1 Service Available in DETCOG Region
Deep East Texas Council of Governments (DETCOG) Regional 9-1-1 Network is pleased to announce the availability of “Text-to-9-1-1” service in Angelina, Houston, Jasper, Nacogdoches, Newton, Polk, Sabine, San Augustine, San Jacinto, Shelby, Trinity, and Tyler counties. Currently you can only “Text-to-9-1-1” with the four major wireless carriers: AT&T, Sprint, T-Mobile and Verizon Wireless. If you are in an area where texting service is not available to 9-1-1, you will receive a ‘bounce-back’ message telling you to make a voice call.
“Text to 9-1-1” is a service that allows citizens to send a text message directly to 9-1-1 for assistance in the event they are unable to make a voice call. Simply send a text as you would normally. In the recipient field enter 911, compose the message and push send. Once your text is sent, the 9-1-1 system will send an automated message asking the individual texting for the address of the emergency. This starts the text session between 9-1-1 and the individual needing emergency help.
It is important to remember that “Text to 9-1-1” services should only be used in an emergency situation when someone is unable to speak. Examples include if the person is deaf, hard-of-hearing, speech impaired, or when speaking out loud would put the individual in danger. “Text-to-9-1-1” also provides a silent alternative in cases such as a child abduction, active shooter or domestic abuse. You need to be able to tell them your exact location and the nature of your emergency when texting 9-1-1. Use simple language and no abbreviations or slang.
If you are able, please call 9-1-1. It takes longer to get all the information when communicating through text messages. Please DO NOT TEXT and DRIVE! Pull over to a safe location before sending a text to 9-1-1.